Shipping policy

I M Oils T/A Castrol Classic Online

Shipping Methods and Delivery Time

We offer the following shipping method:
- Standard Shipping is 2-5 business days depending on location

Shipping Costs

Shipping costs are calculated at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. 

Shipping Restrictions

Currently, we only ship within South Africa. 

Delivery Issues

In case of lost or damaged packages:
1. Contact us immediately.
2. We will try to resolve the issue promptly.

Shipping Locations

Orders are dispatched from either:
- Cape Town
- Johannesburg

Collection Points

Cape Town Area

Hout Bay Collection

• Free pickup available
• Location: 
  35 Gordon Rd

  Hout Bay, Cape Town, 7806
• Prior to collection: Please contact us to confirm stock availability and arrange a suitable collection time
• Collection by appointment only

Gauteng Area

Johannesburg Collection

• Free pickup available
• Location: 
  241 Cladon St

  Chartwell, 2055
• Prior to collection: Please contact us to confirm stock availability and arrange a suitable collection time
• Collection by appointment only

Note: For all collection points, please ensure you contact us first to confirm your order is ready and to schedule a collection time. This helps us ensure the best possible service and that your items are prepared for your arrival.

Questions

For any questions or concerns about your order/s, please contact our team for assistance.

*Last updated: 01 February 2025