Refund policy
I M Oils T/A Castrol Classic Online
At Castrol Classic Online, we're committed to your satisfaction. This policy outlines your rights and our practices regarding returns, refunds, and exchanges.
Returns and Refunds
- Online Purchases: You have the right to return goods purchased online within 7 days of receiving them for a full refund.
- Quality Issues: If you receive a product that is defective, not as described, or not fit for its intended purpose, you can return it within 6 months for a refund or replacement.
- Condition: Please return items in their original condition.
- Non-returnable Items: For safety reasons, we cannot accept returns on opened lubricants, oils, and other automotive fluids unless they are defective.
Refund Process
- Notify us: Email info@castrolclassic.co.za to initiate a return.
- Shipping: For standard returns, you're responsible for return shipping costs. We'll cover shipping for defective or incorrectly sent items.
- Processing: Once we receive your return, we'll process your refund within 15 business days.
Exchanges
Need a different product? Contact us at info@castrolclassic.co.za to arrange an exchange.
Damaged Items
Received a damaged item? Contact us immediately, and we'll arrange a return and replacement at no cost to you.
Contact Us
Questions or concerns? We're here to help:
Email: info@castrolclassic.co.za
Phone: +27 79 744 0031
Address: 35 Gordon Road
Hout Bay, Cape Town
Western Cape, 7806
South Africa
Company Information
Business Name: I M Oils T/A Castrol Classic Online
Registration Number: 2024/162894/07
Last updated: September 01, 2024